SERVICE
KGT prides itself on offering unparalleled support and service to its customers regardless of location, time or complexity. Our Service team is made up of technicians and engineers based in-country, who are able to deliver a full range of services from repairing, testing and maintaining, to consulting, planning and equipment management.
Our approach to service is simple, providing customers with the best service to maximise their return on their investment. Our customer-orientated approach to support and service is designed around customers’ specific requirement and aimed at helping them get the most out of the equipment. Each bespoke service plan is intended to suite each of our customers’ security requirements as well as:
- Maximise up-time
- Increase mean-time between failures
- Reduce running costs
- Extend the lifetime of equipment
Our unparalleled service network supports over 500 solutions within the region from individual screening solutions to complex integrated solutions with multiple screening technologies. While each support offerings vary from customer-to-customer our basic service plans are:
| Bronze | Silver | Gold | Platinum | |
| Quarterly Preventative Maintenance Checks | Yes | Yes | Yes | Yes |
| Radiation Safety Surveys | Yes | Yes | Yes | Yes |
| Telephone Support | No | Yes | Yes | Yes |
| Monthly Preventative Maintenance Checks | No | No | Yes | Yes |
| Remote Technical Support | No | No | Yes | Yes |
| Spare Parts | No | No | Yes | Yes |
| Corrective repairs | No | 2 | Unlimited | Unlimited |
| Response Time | TBA | 2 days | 1 day | 2-6 hours |
| On-site Working Hours | Weekdays 8:00am-5:00pm | Weekdays 8:00am-5:00pm | Weekdays 8:00am-5:00pm | All times |